Your new website comes with a pet business web app built in!
As a small business owner, you know how important it is to connect to your clients to provide that personal client experience and make it as simple as possible for them to interact with your business. You do this by going above and beyond your competition in your daily interactions with the clients. Why not extend this exceptional client experience digitally, starting with your website?
These days building a simple website with static content can be exceptionally simple. You don't need to be a website guru to create a landing page to describe what your brand has to offer. Some of those solutions offering template websites are very well known ( ;) we won't mention them here ). Anyone can build a simple website using one of those pre-built templates. But this static content can only get you so far, because there is no personal touch for every user that visits the page including the limitations on client operation tasks that such solutions can support.
Many businesses have patched the static website challenge by integrating HappyGoMobile externally for operational tasks with their business websites. With this approach, you can stick with your current website and embed "Log In" and "Register" buttons in one or more pages on your site. For all tasks associated with your operations (e.g. smart availability booking for appointments, processing a payment, reviewing automatically created invoices, etc), the client may need to click many times before and after the "Log In" button to reach HappyGoMobile for all client portal tasks. In addition to the extra clicks, the user experience itself could be somewhat choppy as a direct result of using multiple systems, where the client reviews the service on the static website and then needs to log in to HappyGoMobile to find and book the service. This might be a good temporary solution, but to go that extra mile and provide that client centric experience, we've designed a better solution that integrates the website with operational features and allows you to tailor your website features to your client.
New Trend: Integrated website solution
With integrated website solution, HappyGoMobile allows your clients to automatically login to their personal client dashboard by just entering your domain in their browser. That's right - no logging in or the re-entering of credentials is required. When you visit your website, it knows if you have an account or just a visitor and will generate the appropriate user experience. Now that's a true personal touch! Also, since everything is integrated into one system the client experience is significantly simplified, including minimizing the number of clicks, streamlining the booking and payment processes and reducing the support calls that can be a burden for a growing small business.
The integrated website advantage makes it easier for staff, supervisors, 3rd party contractors and administrators to have their own unique access as well. The site recognizes your role based on your device. Operational pages like schedule, invoice, clients, pets, dashboards, also show differently depending on who's using your website.
How does integrated website work?
You keep your domain name but use HappyGoMobile web builder to create a smart website that works for you. You can do it on your own by using our pre-built templates or we can do it for you by migrating your current design and making it better (if desired). The great part of it all is that the client, management and staff portal features are built into your new website and are completely configurable to provide that seamless, personal touch experience. And the extra bonus is that web hosting is covered in your subscription.
Let the digital experience for your clients be an extension of how you conduct your business in person.
Contact us to learn more about how we can help your pet business flourish!
HappyGoMobile wins both 2018 Great User Experience and Rising Star Awards from FinancesOnline!
I am incredibly proud of what we accomplished in 2018, servicing pet businesses and their pet owners with the HappyGoMobile solution. This latest honor further establishes our world-wide commitment to a pet-centric user experience tailored to help you get more customers or address operational efficiencies for pet care professionals that need to consolidate their various tools into one place!
At HappyGoMobile I am the only co-founder with a pet (Hugo, my British Golden). Moreover, none of us have previous experience running a pet business before starting the HappyGoMobile project. We are all high-tech product people, razor focused on user experience and the overall customer journey.
Maybe that’s a good thing:
Back in 2013, we recognized that the pet care industry has a couple of streams, and quickly learned that one could not paint those businesses with a single brush. Even if two businesses offered the same services in pet sitting, dog walking, daycare, grooming, training, kennel, boarding, running or cat sitting, they were unique in how they ran their day to day. We quickly learned that each pet business is unique. If we came in with our own preconceptions of how one should run their business, our product strategy and consequently your needs would never be fully addressed.
What an interesting industry! Not only do pet businesses offer different combinations of pet care, but some operate on location, others are in the home, run a class, group walk at a park, or take pets to a mountain top! Depending on the size of the business, folks needed to keep track of their salient data, like intake information, the steps to enter a secured home, electronic contracts, feeding instructions, medical administration, meet & greet, training notes, vaccination notifications, photo and GPS reports to pet parents, permissions for staff in the field, payroll and tips, memberships for scaling the business, packages for treating customers to a discount, marketing, and I haven’t scratched the surface yet!
So how can one build a software that supports all types of pet care?
“You can please some of the people all of the time, you can please all of the people some of the time, but you cannot please all of the people all of the time.”
[Or] can you please all the people all the time?
Like I said, we never ran a pet care business before. Instead we had an open mind, important to tackling pet care which we had no idea how to do, resulting in a solution that solves a problem for ALL pet care businesses, not just the one! Along the way, we found out there were some commonalities across the board and expanded on those elements.
One of the main industry challenges is user experience: The longer the list of pet business needs, the harder it is to get everything to work in a seamless and integrated way with a minimum number of clicks to action. This is equally true for fully capable pet owners who simply cannot spare the time to figure things out unless access and simplicity is universal.
Why did we receive this latest award?
FinancesOnline is a trusted software review platform that is dedicated to guide decision makers in finding the right set of tools for their business. The tech experts from FinancesOnline recently commended HappyGoMobile for its comprehensive set of functionalities for rendering exceptional pet care services. Reviewed by FinancesOnline’s appointment scheduling analysis, HappyGoMobile was recognized for allowing pet centric management of clients. Key to this is HappyGoMobile’s appointment scheduling tool that eliminates double bookings alongside a CRM that stores all essential pet information:
“Aside from having a CRM dedicated to human customers and their multiple pets, the software also lets you book directly from the pets’ profile,” wrote FinancesOnline. “Because of this, one can carefully keep track of pet characteristics, likes, dislikes, allergies, special instructions, and much more allowing you to provide pets with the best care possible.”
Recognizing HappyGoMobile’s outstanding contribution to pet businesses, FinancesOnline highlighted us among the top appointment scheduling alternatives. Furthermore, they also distinguished us with their Great User Experience and Rising Star awards for 2018. The Great User Experience award is given to business solutions that provide an especially pleasing overall user experience, while the Rising Star award is a mark of approval which indicates that the software is a brand trusted by clients.
Aside from our appointment scheduling tool, FinancesOnline also loved other HappyGoMobile features. These include our “robust” invoicing functionality with automated or on-demand invoice generation, branding-ready website, “quick and secure” payment processing, and flexible and transparent payroll model.