Easy Busy Pets Software
Easy Busy Pets

by MyOwnWebsite.com

  • Solution
    • Features
    • Website
    • Hardware
  • Blog
  • Pricing
  • Free Trial
  • Connect With Us!
  1. Mastering the Perfect Pet Sitting Meet & Greet

Mastering the Perfect Pet Sitting Meet & Greet

Mastering the Perfect Pet Sitting Meet & Greet

Easy Busy Pets
August 15, 2023

Engaging in Meet & Greets tailored to pet care, pet sitting, and dog walking services provides an opportunity for fresh clients to familiarize themselves with both you and your business. Discover additional insights within this complete article.


A successful meet and greet is important for every pet care business. These interactions frequently mark the initial (sometimes the only) occasion when a pet sitter or dog walker encounters a new pet owner client in person (or online).


Paving the Path to a Successful Connection

Before embarking on a pet sitting or dog walking service, establishing a solid foundation through a well-structured Meet & Greet is crucial. This initial interaction sets the tone for the entire pet sitting experience, allowing both you and your pet owner clients to get acquainted, establish expectations, and ensure a harmonious relationship. 


1. Who Should Be Able to Book a Meet & Greet

Not all inquiries may warrant a Meet & Greet, so it's important to identify the situations where this interaction becomes imperative. Consider prioritizing Meet & Greets for:

  • First-time clients: For clients new to your pet care services, a Meet & Greet is a fantastic opportunity to showcase your professionalism and build trust.
  • Complex arrangements: If the pet care involves unique needs, medical requirements, or specific routines, a Meet & Greet helps in clarifying the details.
  • Special requests: Clients with special requests or particular preferences would benefit from a Meet & Greet to ensure you can accommodate their needs effectively.

Now is an ideal moment for them to complete initial electronic form documentation. You can then assess whether they are suitable clients or not, thus saving you valuable time in continuing the meet n greet for pet sitting services.

2. Choose Your Pet Sitting Meet and Greet Approach

Meeting styles can vary, so decide on a format that aligns with your business model and pet owner client preferences. Options include:

  • In-person meetings: Face-to-face interactions are ideal for establishing a personal connection and observing the pet's environment.
  • Virtual meetings: For remote clients, virtual platforms like Zoom enable effective communication and allow you to virtually meet the pet and discuss details.


3. Start With a Discovery Phone Call

Before the actual Meet & Greet, initiate an initial phone call. This preliminary conversation serves as a stepping stone to assess compatibility and lay the groundwork for the upcoming meeting.

  • Greet and introduce: Make a warm introduction and express genuine interest in their pet's well-being.
  • Ask key questions: Inquire about the pet's personality, routines, and specific needs to prepare for the Meet & Greet discussion.

4. Information Gathering

Collecting your prospective clients' pet information and obtaining their signature on the contract ahead of the Meet & Greet can streamline the meeting process for both parties. It can also serve as an indicator of their commitment to utilizing your services. Utilizing pet sitting software such as Easy Busy Pets enables clients to conveniently provide this information online before the initial call. In the absence of pet sitting software, consider sending the necessary documents via email beforehand. Once the client completes the requirements and you've reviewed them, you can proceed to schedule the Meet & Greet. With pet sitting software like Easy Busy Pets, mandatory form completion before requesting a Meet & Greet can be enforced.
Pet sitting meet and greet in home, kitchen or outside for pet sitting or dog walking
Impress your clients!
Start a Free Trial

What To Bring

When meeting potential clients for pet sitting and dog walking services, being prepared is key to making a positive impression and establishing trust. As a service provider, what you bring to the Meet & Greet can significantly impact how clients perceive your professionalism and dedication. Below is a checklist that you can use for essential items to bring to ensure a productive and successful Meet & Greet session with a new pet owner client.


1. Information Kit

Carry a well-organized folder containing your business cards, brochures, pet sitting service rates, and any other promotional material that showcases your services. Providing clients with a tangible representation of your offerings helps them remember you and understand your capabilities.


2. Your Portfolio

If applicable, bring a portfolio showcasing your experience, certifications, and pet owner client reviews from satisfied clients. This tangible evidence of your expertise can instill confidence and help potential clients understand why you're the right choice for their pet care needs.


3. Forms and Contracts

You can bring a physical copy of your service contract, terms of agreement, vaccination expiry documents, and relevant policies for future digital upload.


Bringing a questionnaire that covers important aspects of pet sitting and dog walking, such as

  • Pet details: Collect information about the pet's age, breed, medical history, and any existing medical conditions or allergies.
  • Routine preferences: Understand the pet's feeding schedule, exercise routine, and any specific habits.
  • Emergency contacts: Gather emergency contact information, including the pet's regular veterinarian.
  • This also provides a structured way to gather essential information for your future interactions.


One can speed up this process by encouraging pet owners to complete all necessary details within your pet sitting software prior to the meeting, or by filling it out with them as illustrated in the sample video below. By doing so, you'll be able to collaboratively review these documents in more detail during the meeting and promptly address any questions or concerns the client may have about you, or ones that you might have about the client or their pet. This approach demonstrates your commitment to transparent communication and ensures a clear and efficient interaction.


4. Liability Insurance Details

Ensure you have information about your liability insurance coverage. A great place to display it is on your website. Clients may appreciate knowing that you are prepared for unexpected situations, enhancing their confidence in your reliability.


5. Equipment Showcase

For dog walking services, consider bringing some sample equipment you'll use, such as leashes, harnesses, poop bags, and collars. 


Demonstrating the quality and suitability of your gear can reassure clients that their pets will be in safe hands. Treats are also a nice touch. The majority of pets adore treats and tend to become more comfortable around you when you offer them. As long as there are no dietary restrictions or concerns about food aggression, having treats on hand can be a great idea.


Wearing a shirt featuring your company's logo can effectively showcase your brand.


6. Emergency Preparedness

Know your emergency protocols (if any) and show your preparedness by carrying a basic pet first aid kit. How you would handle unexpected situations showcases your professionalism and concern for the pet's well-being.


7. Availability and Scheduling Tools

Be ready to discuss your availability, scheduling process, and how clients can book your services online or via phone and text.

Sharing this information in person can help address any scheduling concerns or questions immediately.


8. Note-Taking Materials

Prepare a notebook and pen to jot down specific details or preferences that clients share during the meeting. This demonstrates your attentiveness and dedication to tailoring your services to the pet's needs.


9. Lock Box

Some pet sitters sell a lock box that contains a spare entry key. This can reassure some clients about their home's security during your visits. If this makes sense to you, then you should have one ready to be installed at the pet owner's home.
Pen & Paper or Some Way to Take Notes to bring for a pet sitting or dog walking meet and greet

Steps During The Meet & Greet

Gather all the necessary materials you'll need for the Meet & Greet as discussed in the previous section, including your portfolio, business information packet, contracts, pet care questionnaire, treats, and any other relevant items, then consider the following steps in your checklist for a successful meeting:


1. Meeting Reminders

Prior to the meeting, send a confirmation email or message to reiterate the details of the appointment and express your enthusiasm for the upcoming interaction. Your pet sitting software can send a custom automated reminder to your client.

2. Arrive On Time 🕑

Be punctual and arrive at the designated location on time. This demonstrates your professionalism and respect for the client's time.


Sometimes being late is unavoidable, so do make sure to message them about your delay and provide a new estimated time of arrival if possible.


3. Warm Introduction

Start the pet sitting Meet & Greet with a friendly and welcoming introduction. This sets a positive tone and helps the client feel comfortable in your presence.


4. Understand Client Needs

Attentively listen as the client opens up about their situation, outlining their pet's requirements, routines, and any specific worries they might have.

Employ your pet care questionnaire to collect a complete set of information. This is a perfect time to open up your Easy Busy Pets web app to start filling in additional details into the pet's forms, their profile, or via the meet & greet appointment itself.


Feel free to simply sit and listen. During this phase, it's most effective to minimize your speaking - the aim is to fully grasp their circumstances and any challenges they're facing.


This approach enables you to accurately pinpoint their actual needs and determine whether you can provide assistance. 


5. Showcase Expertise

Share your experience, certifications, and any relevant information that highlights your expertise in pet care, pet sitting, or dog walking services.


6. Review Policies and Contracts

Discuss your service contract, terms of agreement, and any policies or guidelines you follow. Address any questions the client may have and ensure they understand the terms.


9. Pet Interaction

When you go into homes with friendly pets, they might come to greet you at the door. Showing that you like their pets can make clients feel good, so you can bend down to greet the pets before saying hi to the client.


But if the pets are shy, don't push yourself on them. Tell the client you'll give the pet space and let it come to you when it's ready.


Pet owners like hearing nice things about their pets, so it's nice to mention how good-looking or well-behaved their pet is.


10. Explore Your Pet's Environment

Kindly invite the client to guide you through their residence, showcasing where they keep essential pet supplies like food, leashes, litter boxes, and crates. Additionally, explore the storage area for cleaning products and ascertain the designated trash receptacle for pet waste. If you're scheduled for overnight stays, discuss your sleeping arrangements based on the client's preferences.

To ensure you capture all the details, have your Easy Busy Pets Sitting app ready to quickly note down information as the client leads you around and explains the layout. This digital tool can streamline the process and help you stay organized during the tour.


From discussions with our fellow pet sitter business owners, it's evident that a small segment of pet owners hold expectations that can sometimes exceed the usual scope of services. For instance, they might mistakenly assume additional responsibilities beyond pet care, like house cleaning or dishwashing. If you encounter a client who falls into this category, it might be wise to address this matter during the meet and greet. It's crucial to clarify your role as a professional pet sitter, ensuring that your primary focus is on their pet. ðŸ˜‰


11. Key Management and Access

Discuss your approach to key management and access to the client's home. Explain how you ensure security and safety during your visits.


Whether you plan to retain the client's keys on record or employ a lockbox, it's crucial to test all keys during the Meet & Greet to ensure functionality. If you're opting for key storage, promptly label them to avoid confusion. In case the client is utilizing a lockbox, verify its setup and check the combination's accuracy.


13. Address Questions and Concerns

Allow the client to ask questions, express concerns, or seek clarifications. Provide clear and honest answers to address any doubts they may have.


Explain your emergency protocols and demonstrate your preparedness by discussing how you handle unforeseen situations or medical emergencies.


14. ABG - Always Before Goodbye

"ABG, always before goodbye" is a concept that applies to a pet sitter's meet and greet with a prospective pet owner. It emphasizes the idea that during the interaction, the pet sitter should ensure all important information, questions, and concerns are addressed before concluding the meeting. This approach emphasizes thorough communication, making sure both the pet owner's needs and the pet sitter's services are aligned, fostering a positive and productive start to their partnership.


You can finish your meeting by saying: "Thank you for your time, based on what we've discussed today would you be comfortable working with us?"


It effectively summarizes the conversation and invites the prospect to express their comfort level with the potential partnership. This approach encourages open communication and ensures that any remaining doubts or questions are addressed before concluding the meeting.


<< Back to Blog
dog walkingmeet and greetmeet n greetpet sittingsitterswalkers

Resources
Demo
Blog
Videos
Help
Contact
About
Features
Reviews
Pricing
Referral Program
Easy Busy Pets - Everything You Need To Run and Grow Your Pet Care Business
TERMS | PRIVACY | EASYBUSYPETS.COM by MYOWNWEBSITE.COM
2025 © Click Less Do More Inc.