- The Perfect Guide to Mastering the Pet Sitting Meet & Greet
A successful meet and greet is important for every pet care business. These interactions frequently mark the initial (sometimes the only) occasion when a pet sitter or dog walker encounters a new pet owner client in person (or online).
Now is an ideal moment for them to complete initial electronic form documentation. You can then assess whether they are suitable clients or not, thus saving you valuable time in continuing the meet n greet for pet sitting services.
Bringing a questionnaire that covers important aspects of pet sitting and dog walking, such as
One can speed up this process by encouraging pet owners to complete all necessary details within your pet sitting software prior to the meeting, or by filling it out with them as illustrated in the sample video below. By doing so, you'll be able to collaboratively review these documents in more detail during the meeting and promptly address any questions or concerns the client may have about you, or ones that you might have about the client or their pet. This approach demonstrates your commitment to transparent communication and ensures a clear and efficient interaction.
Demonstrating the quality and suitability of your gear can reassure clients that their pets will be in safe hands. Treats are also a nice touch. The majority of pets adore treats and tend to become more comfortable around you when you offer them. As long as there are no dietary restrictions or concerns about food aggression, having treats on hand can be a great idea.
Wearing a shirt featuring your company's logo can effectively showcase your brand.
Sharing this information in person can help address any scheduling concerns or questions immediately.
Sometimes being late is unavoidable, so do make sure to message them about your delay and provide a new estimated time of arrival if possible.
Feel free to simply sit and listen. During this phase, it's most effective to minimize your speaking - the aim is to fully grasp their circumstances and any challenges they're facing.
This approach enables you to accurately pinpoint their actual needs and determine whether you can provide assistance.
But if the pets are shy, don't push yourself on them. Tell the client you'll give the pet space and let it come to you when it's ready.
Pet owners like hearing nice things about their pets, so it's nice to mention how good-looking or well-behaved their pet is.
Kindly invite the client to guide you through their residence, showcasing where they keep essential pet supplies like food, leashes, litter boxes, and crates. Additionally, explore the storage area for cleaning products and ascertain the designated trash receptacle for pet waste. If you're scheduled for overnight stays, discuss your sleeping arrangements based on the client's preferences.
To ensure you capture all the details, have your Easy Busy Pets Sitting app ready to quickly note down information as the client leads you around and explains the layout. This digital tool can streamline the process and help you stay organized during the tour.
From discussions with our fellow pet sitter business owners, it's evident that a small segment of pet owners hold expectations that can sometimes exceed the usual scope of services. For instance, they might mistakenly assume additional responsibilities beyond pet care, like house cleaning or dishwashing. If you encounter a client who falls into this category, it might be wise to address this matter during the meet and greet. It's crucial to clarify your role as a professional pet sitter, ensuring that your primary focus is on their pet. 😉
Whether you plan to retain the client's keys on record or employ a lockbox, it's crucial to test all keys during the Meet & Greet to ensure functionality. If you're opting for key storage, promptly label them to avoid confusion. In case the client is utilizing a lockbox, verify its setup and check the combination's accuracy.
Explain your emergency protocols and demonstrate your preparedness by discussing how you handle unforeseen situations or medical emergencies.
You can finish your meeting by saying: "Thank you for your time, based on what we've discussed today would you be comfortable working with us?"
It effectively summarizes the conversation and invites the prospect to express their comfort level with the potential partnership. This approach encourages open communication and ensures that any remaining doubts or questions are addressed before concluding the meeting.