There is a monthly fee each additional such user but please note that more than one person can log in to any such user account at any time or geographic location if they have the login credentials. 

You don't need to worry about deleting or keeping staff members when they're not actively working. You have the flexibility to pause their accounts, preserving their historical data without incurring charges. When reactivated, we calculate their usage for that month, ensuring fair billing. In the pet care industry, certain roles access the system infrequently, such as kennel cleaners or sporadic pet sitters. For these cases, we often provide free accounts tailored to your specific needs. If this sounds like you, reach out to us at support@easybusypets.com, and let's discuss how we can optimize your pricing based on your staff management strategy even further. 

When you build your website, share pictures and videos, get files uploaded with e-forms, it all takes up space.

We offer ample storage capacity initially, with the option to upgrade to higher tiers. Should you approach the storage limit, we will enhance your storage capacity at no additional cost multiple times, until it becomes evident that an upgraded tier would better suit your needs.

All outgoing emails contribute to your monthly limit, but the limit is only enforced for the mass email campaigns feature.

Your day-to-day operations will not be affected. In other words, if you exceed your tier's limit for outgoing email reminders and notifications in a given month, those emails will continue to be sent without interruption, and at no extra charge.

Once your pet business has been onboarded, you'll enjoy support from three avenues: (1) Reach our Support Team via email at support@easybusypets.com, (2) Contact your dedicated onboarding rep, ideal for occasional escalations, and (3) Our renowned help center, featuring detailed videos and manuals showcasing our features.

As pet businesses grow, they frequently diversify their services. With Easy Busy Pets, we stand behind this evolution, providing comprehensive and tailored features to enable you to offer a variety of services, including but not limited to: Dog Walking, Pet Sitting, Doggy Daycare, Dog Grooming Salon, Mobile Grooming, Dog Training, Cat Care, Cat Sitting, Boarding, Kennel, Poop n Scoop, Pet Transport, and Pet Wellness.

Yes. Maximize your business efficiency with our payment automation features. If you operate a storefront, our POS payment terminal allows you to seamlessly manage walk-in, in-person transactions.

Our invoicing system supports multiple payment types, including cash, check, e-transfer, and more.

Not at all. Your Easy Busy Pets account will be billed on a month-to-month basis. Feel free to cancel at any time, without incurring any additional fees.

Absolutely. We take data security as a top priority at Easy Busy Pets. Our platform is built with advanced encryption protocols to safeguard your information at all times. We host our services on secure and reliable servers (Google Infrastructure), ensuring the highest level of protection against unauthorized access, data breaches, and other potential risks. We also implement regular security audits and updates to stay ahead of emerging threats. Rest assured, your data's integrity and confidentiality are our unwavering commitment. Learn more about our Privacy policy and Terms.

Completely optional: Integrate your website with Easy Busy Pets, with free hosting. Unlock added value, including a seamlessly integrated domain that lets pet owners engage with your operational features—like online booking and product purchases—without leaving your site. This can enhance your SEO and user experience.

Our pet industry-specific website builder, crafted by Easy Busy Pets engineers, offers a seamless option. If you prefer external platforms like Wix, Squarespace, or WordPress, that's fine too. You'll simply need to link those sites with Easy Busy Pets for functions like login/registration or direct service bookings.

Still uncertain? Explore the potential of a fully hosted Easy Busy Pets website by checking out our sample site. You can even register as a test pet owner to gather inspiration for setting up your own site!

We provide you with the option to seamlessly migrate your data at no additional cost. With extensive experience in transferring files from a variety of systems, ranging from hundreds to thousands of pet owner clients, we ensure a smooth transition. If you're transitioning from another software, you can export your client data into .csv or .xls file format. This serves as the foundation for our 2-step migration process. Initially, we meticulously clean and import your client and pet data into your new account on Easy Busy Pets. Subsequently, we initiate a mass invitation process, guiding your clients to your new pet portal and filling any gaps in their information. This approach significantly saves you valuable time.

Important to note: We understand that each software system has its unique structure and data formatting. Rest assured, our custom fields and forms technology ensures that your Easy Busy Pets account can be tailored to seamlessly accommodate the data currently stored in other systems!

No app necessary, our backend will handle everything on the site!

No native app works perfectly on every device. Instead, we've created a unified user experience. Watch our video to see what our browser-based web app can do.

We charge an optional concierge onboarding fee to help you get set up, which includes training. We find that this approach ensures you get the most out of your account.