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  1. Pet Grooming Software, which one is right for me

Pet Grooming Software, which one is right for me

Pet Grooming Software

How to Choose the Right Pet Grooming Software

October 8, 2020
Are you in the market for pet grooming software? Perhaps up until this point, you've managed your business with email, paper forms, checks, manual phone reminders, and half a dozen other tools and processes.

Or maybe you already use an all-in-one platform, but you or your clients aren't pleased with it.


Whatever the motivation for your research, in this post you'll discover exactly how to choose the right software for your grooming business. We've pulled together a cohesive list of features that any pet grooming business owner can benefit from to help you choose from the platforms you're considering. 


What is pet grooming software?


Pet grooming software typically includes client and service management features so you can more easily book appointments, collect payments, and keep track of when pets are due for their next service.

The solution might only include an online dashboard for the business owner, but ideally there is also a mobile app that clients can use to make or cancel appointments.


The goal of the software is to help the business owner save time on tedious tasks, so they can spend more time growing their business. So, the software should be simple and easy to use. 


What features to look for in pet grooming software
If you're considering purchasing pet grooming software, you should make sure it includes the features that matter to your business. Switching software is a big pain, so it's smart to choose something that you can grow into. The platform should meet your needs now and in the future.

Client management


One of the most important features is client management. You need a centralized view of all of your clients and their pets. You should be able to easily keep track of their contact information, medical information such as vaccine records, and any upcoming appointments. 

Pet owner client management CRM
Mobile app for clients

When clients can take care of things themselves, you save time. The ideal pet grooming software comes with a mobile app where clients can book or cancel appointments, fill out the required information, and make payments.


Appointment scheduling

Online booking is essential. Clients should be able to book appointments themselves. The software will only show them available time slots, based on your availability. You should be able to set normal working hours and block days off for holidays or vacations too. 

Pet Grooming Software Booking and Payments
Appointment reminders

Sending out automatic reminders can drastically reduce your client no-show rate. Your software should include reminder notifications as part of the app. 


Intake forms

Paper forms are time-consuming. If you collect intake information on paper, you have to type it into your system later. Your pet grooming software should have digital intake forms so that after clients input their details, the information is stored for later use. The intake form should include client contact information as well as pet details and medical history. 


Billing and payments

These days, most clients hate having to carry around a checkbook or send a check in the mail. Credit card payments, however, are ubiquitous. That's why it's so important to offer them. The software you choose should include easy invoice management and a point of sale solution, such as credit card, debit card, and ACH payments. For pet groomers that sell memberships, check that the software offers recurring payments. 


Options for services, packages, and memberships

Every pet grooming business is different. Some offer a flat fee for appointments. Others sell annual memberships that help pet owners save on the cost of grooming. Some offer both mobile grooming and grooming done in the shop. The software you choose should have multiple options for the services that clients can book and pay for, so that you have freedom to strategize the best offers. 

Website creation and maintenance

When your business is cohesive and managed with a single software, life gets a lot easier. You don't have to worry about integrating different systems or migrating data from one place to another. This is why you should look for pet grooming software with a website builder. Clients should be able to check your services and availability. 
Review collection and management


While this isn't an essential feature, it is useful. If you can collect reviews with your software, then you can display the best ones on your website. You can request that clients leave a review after their service. 


Simplified advertising

Do you do any paid advertising for your business? If so, your website needs an easy way to install these codes:


  • Facebook Pixel - With the Facebook Pixel, you can measure the success of your ads and show ads on Facebook to anyone who has viewed your website.
  • Google Tag ID - Similarly, the Google Tag ID helps you track your campaign success and retarget your website traffic.


It should be as simple as copying the code from Facebook or Google and pasting it into your software.

Pet business marketing analytics
Staff management

Staff management is another important feature. This can include staff contact information, software backend permissions, payroll details, and mobile notifications. 


Notification of daily schedule

Nothing's worse than forgetting to check your calendar and accidentally missing an early client appointment. Your software should give you the option of turning on daily notifications, such as a single notification for that day's entire schedule, and notifications of when a client has checked in. 


Cost of pet grooming software
Because pet grooming software is designed to help you run your entire business, it can be costly compared to simpler software. 


But since it can replace at least half a dozen systems, it is more affordable than piecing together different software or relying on time-consuming, manual processes.


Expect your pet grooming software to cost somewhere between $900 to $2000 per year, depending on the size of your staff. Pet Grooming Software Reviews It's important to read pet grooming software reviews before making a selection from your top options. Easy Busy Pets is rated 4.6 stars on Capterra. 

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