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  1. Dog Daycare Software: Manage Your Pet Business from Your Phone

Dog Daycare Software: Manage Your Pet Business from Your Phone

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Dog Daycare Software: Manage Your Pet Business from Your Phone

August 3rd, 2021

As a dog daycare owner, you're juggling everything from staff training to behavioral assessments of new four-legged clients. Your to-do list is a mile long.

You know there's got to be a better way to manage your pet business than with seven (or more) different apps. The answer isn't a return to paper and pen either. Such manual processes will get you started, but they make it tough to grow your business and not feel like you're ready to pull your hair out.


Fortunately, dog daycare software can help. The right pet day care software will transform your business. It'll give you time back and help you feel in control of your business instead of constantly putting out fires. (At least that's what we've heard from some of our customers. 😊)

For example, if you can keep your pet profiles information in one place online, then you and your team can access it via your computer or mobile device. That way, everyone is current on pet preferences, behavior notes, and vaccination records.  


You can even schedule clients and handle online payments with dog daycare software. You can see at a glance who's current and who isn't. Dog daycare software can handle it all if you offer memberships, pre-paid services, or a la carte payment options. 


What Every Dog Daycare Owner Needs to Know About Pet Business Software

There's a lot of pet business software contenders popping up out there. Some have free versions for the basics, while others are all-in-one that manages your entire business online. The goal for most business owners is to make it simple. Forget patching together invoicing software with reputation management software and social media scheduling tools, and on and on.

No more hoping all the different apps work together.  


Here's an overview of basic business management for any doggie daycare or boarding business. 


Marketing Your Dog Daycare

If you've been in business for a few years, you probably have many referral clients. You may not think you need to market your dog daycare business anymore actively. Yet, marketing doesn't have to mean running social media ads or showing up at networking events.

Having a solid referral base is great. Yet, you also want to be visible online when people search for your business.  


These three marketing basics can build a solid foundation for your business.

Your mobile-friendly website is a marketing tool. With the right integrations, you can let your clients book daycare and even pay via your website.  


Your Facebook and Instagram presence is another marketing channel you can use to attract new business. Your social media presence is a great way to showcase your happy pups.


Then, there are reviews. Good reviews are one of the best ways you can bring in new customers. When potential customers Google "dog daycare + city" and if you have lots of stellar reviews, your dog daycare is bound to be at the top. But many business owners feel awkward asking for reviews. What if it was possible for you to automate them? For example, a dog comes and spends the day at your doggie daycare. They play, socialize, relax, and have a great time. When they leave, your (human) customer gets a report about the pup's day and how much fun they had. Then, they're invited to share a review.

As you probably know, the more great reviews you have, the more your business gets bumped up in the search engines, so more people find you, more dogs visit, and you get more great reviews. It's a beautiful circle of good business.  


Yet, managing your website, social media, client communications, and yes, those reviews is a pain if you're trying to do it with multiple apps.

With the right dog daycare software, you only need one login to manage all of those. Doesn't that sound easier?


You can also find some marketing inspiration from these successful dog grooming businesses. It never hurts to see what other pet businesses are doing!  


Manage Your Schedules

Managing your employee's schedules can be a bear. Between their conflicting schedules and your daycare needs, it can take an hour or more only to discover new issues when you publish the schedule.

With dog daycare software, you can manage all the schedules right within the app. Everyone can have access to it.


Plus, you can manage the pup schedules too. Do you have different itineraries for the dogs based on their size/personality/group? You can mix and match them easily within the software.  


Client Communication

One dog groomer once shared that by automating their reminders, they reduced no-shows by a significant amount. Reducing the no-shows increased their revenue by roughly $20,000 per groomer/year.

And that's only one type of client communication! You probably have texts/emails and maybe even paper notes re: vaccinations, preferences and personalities, and schedules regarding your furry charges.


Plus, you know your clients appreciate daily updates on their pups. With the right pet business software, you can easily send them photos or videos of their happy dogs and manage every other aspect of client communication all under one roof too.  


Maintain Your Paperwork

Vaccination records, agreements, invoicing, payroll. If you're like some doggie daycares, you have one or more apps to coordinate these. But it's not necessary. It's simpler and more cost-effective to include these within your general pet business management software. 


Sustain Your Strong Reputation

You've worked hard to establish and grow your business, and now you'd like to make it a little easier to manage. What would it mean to you to free up a few hours a week in admin time? How about the convenience of having your entire business run within one software app?

With the right dog daycare software tool, you can run your business from your phone. That'll free up your time to make other improvements in your business.


Of course, it all starts with a strong reputation.  


Doggie Management

One of the most important things as a dog daycare owner is to keep the dogs safe and happy. As you know, that requires a strong attention to detail when it comes to monitoring the dogs.

It only takes a second for one dog to snap at another and cause a scuffle. That's why it's so important to watch the canine body language throughout the day. With a little awareness, you can redirect the attention of the dog and prevent any escalation.  


Of course, keeping your dogs (and people) safe requires knowing your canine clients. Before you accept a new pup, it's helpful to do a behavior assessment. That way, you know your pup charges are friendly and not aggressive. We offer Custom Forms that makes it easy for you to ask questions about the pet when a new client creates their account. You can have their info handy right from your phone or computer.

Dog trainers and other pet professionals learn to watch the subtle cues dogs give to demonstrate their moods. From "airplane ears" to lowered tails, noticing "dog speak" is a necessary skill for successfully managing dogs.  


People Management

Hiring the right people can be tough. You want honest and hard-working staff but also customer-focused ones who understand (and love) dogs.

Ideally, you'll hire people who have experience with dogs and are eager to learn more. You can easily have a way for potential employees to submit job applications online. Once hired, you can even manage their schedules, tips, and payroll all within one app.  


If your staff doesn't have pet CPR training, it's a good idea to make that available too. They'll also benefit from canine communication classes.


Customer Service

The hallmark of every successful business is great customer service. Timely communications, a friendly, patient attitude, and the ability to soothe unhappy customers are all skills that people can develop, and they start with you as the owner.

You can free up mental energy to improve your customer service by automating as much of your client communications as possible. That way, you're automatically reminding customers of their scheduled appointments, sharing with them updates of their pups having fun, and streamlining the payment process so everyone can focus on the positives.  


Besides these interpersonal skills, your other business management tasks include invoicing, accounting, marketing, and operations. Running a business is a lot of work, but you can enjoy it more and make it more profitable by improving your operations and processes.

Every pet business juggles their resources and daily priorities.  


Try our all-in-one dog daycare software to improve your business operation. We'll walk you through how to use it and give you a free 14-day trial to see if it's right for your business. 

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